FAQ

When it comes to our guests, we don’t want to leave any of your questions unanswered.

If you can’t find the information you’re looking for in the FAQ below, please feel free to get in touch with us by email!

Arrival and departure The suites are available for you from 3pm onwards on the day of your arrival. On the day of departure, we ask that you vacate your room by 11am. If you have any questions, please get in touch with us.
Accessibility Naturally, we also offer rooms with barrier-free access. Please state your request when you make your booking.
Meetings Our suites are also available to you for seminars, product demonstrations and conferences of up to eight people.
Bicycle rental You can borrow bicycles from us free of charge.
Luggage We are happy to store your suitcases and luggage free of charge in our URBANAUTS central office at Favoritenstraße 17, 1040 Vienna on your day of departure.
Pets Dogs are very welcome to stay with us. A dog bed is available from €15.00 per day.
Children We are happy to provide you with cots free of charge. Extra beds for children aged 7 years and over cost €25.00 per night.
Air conditioning All our suites are located on the ground floor and are pleasantly cool. We have fitted them with air conditioning systems depending on the location and amount of sunlight received.
Credit cards We accept American Express, MasterCard, Visa, cash cards and EC cards.
Minibar All our suites come equipped with minibars. There’s something to satisfy every taste here.
Picnic basket Travelling makes you hungry! Upon request, you can order a picnic basket from us, which will be waiting for you in the room upon your arrival.
Smoking “Smoking’s done outside”, as traditional Viennese residents would say. This is why you’ll find suitable seating outside every suite. In case of failure to comply with this rule we will have to charge an additional cleaning-fee of EUR 150,00.
Safe Every suite is equipped with a safe big enough to hold a 15-inch laptop.
Cancellation Free cancellation is possible up to three days before your arrival at 4pm (excluding non-cancellable rates).
TV und wifi All our suites are equipped with a flat-screen TV and free wifi.
Laundry service We are very happy to arrange for your laundry to be collected and cleaned. You will get your laundry back within 48 hours. For an ironing board and iron, simply let us know.